Terms of Service

RingDispatch is an AI receptionist that answers your business’s phone calls, books appointments, takes messages, and provides a dashboard to review what happened. We use third-party providers (Anthropic, ElevenLabs, Twilio, Stripe) and our availability is subject to theirs.

You’re responsible for the accuracy of the business information you provide (hours, services, pricing, team). You own your call transcripts and booking data; we process them on your behalf to operate the Service.

You may not use the Service to: (a) process calls for businesses that violate applicable law; (b) circumvent rate limits or our security measures; (c) attempt to extract our system prompts or model weights; (d) place outbound calls or send unsolicited SMS (we’re an inbound service); (e) collect data from callers without disclosing recording / AI status (your AI does this automatically — don’t disable the safety prompt).

Subscriptions billed monthly or annually via Stripe. Your card is charged at checkout and service starts immediately. Cancel anytime from the dashboard — your service continues through the end of the current billing period and you won’t be charged again. We don’t issue refunds for partial billing periods.

Going over your monthly minute allotment incurs the per-minute overage fee for your plan. We’ll text you at 80% of your allotment.

RingDispatch sends transactional SMS messages to the business owner’s phone number you provide at sign-up. Message types include booking confirmations, after-hours caller alerts, payment-failure notices, and other account notifications. By providing your phone number during onboarding, you opt in to these messages.

Message frequency varies with your call volume — typically a few messages per business day at normal usage. Message and data rates may apply (check with your carrier). Carriers are not liable for delayed or undelivered messages.

Reply STOP to opt out of all messages. Reply HELP for assistance, or email hello@ringdispatch.com. We do not send marketing or promotional SMS — this program is for transactional account notifications only. Supported carriers: AT&T, T-Mobile, Verizon, US Cellular, and other major US carriers.

The Service is provided “as is.” The AI is a best-effort assistant — it may misroute a call, mis-transcribe a number, or make a mistake your owner would need to correct. You remain responsible for verifying bookings, contacting customers, and honoring the appointments your AI makes. We don’t guarantee specific call outcomes or revenue.

We do not provide medical, legal, financial, or regulated-industry advice. The AI is instructed to refuse such advice and refer callers to a human professional.

To the maximum extent permitted by law, our liability is capped at the fees you’ve paid us in the 12 months preceding the claim. We’re not liable for indirect, incidental, or consequential damages.

You may terminate at any time. We may terminate or suspend an account for material breach of these Terms (e.g. abuse, fraudulent payment, or use that puts other customers at risk). On termination we’ll give you 30 days to export your data unless we’re legally required to delete sooner.

We may update these Terms; the date above will reflect the most recent change. Material changes will be emailed.

These Terms are governed by the laws of the Commonwealth of Virginia, USA, without regard to conflict of law rules. Disputes go to arbitration in Richmond, Virginia (you can opt out within 30 days of signing up by emailing legal@ringdispatch.com).